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app@mypetpass.ai
The fastest way to reach us for bugs, questions, or feedback.
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Everything is stored locally on your iPhone. Nothing is uploaded unless you create a share link, and shared data is deleted when the link expires or you revoke it.
No — backups are encrypted with a password only you know, and we never receive a copy. If the password is lost, the backup cannot be opened. Your live data in the app is unaffected; simply export a new backup with a new password.
Install MyPetPass, go to Settings → Import Backup, select your .petpass file, and enter the password you set when exporting.
When you share a profile or records, MyPetPass creates a private web page with an expiring link. Anyone with the link can view it until it expires or you revoke it in Settings → Shared Links.
Subscriptions are billed through Apple. Open Settings on your iPhone → tap your name → Subscriptions → PetPass Pro. Cancelling stops the next renewal; you keep Pro until the current period ends.
Raise your screen brightness and hold the phone steady about 20 cm from the scanner. If the verification page shows as expired, open Travel Mode again to refresh the pass.
MyPetPass is available on the App Store. Know a pet parent who'd love it?
When emailing about a bug, it helps to include your iPhone model, iOS version, and a screenshot or short description of what happened. We read every message.